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Welcome to the viumall store!

SHIPPING INFORMATION

1.Transportation: We will provide transportation service through our cooperative logistics company, you can choose standard transportation, expedited transportation or other transportation methods.

2.Shipping Scope: We currently only provide shipping services to the continental United States, not international shipping.

3. Shipping Time: After order confirmation, we will process your order within 1-3 business days. The exact shipping time depends on the shipping method you choose and your location. Once the order has shipped, you will receive a confirmation email with tracking information.

4. Shipping Costs: Shipping costs will be calculated based on your order amount, shipping method and location. You will see the exact shipping cost at checkout.

5. Lost Package: If your package is lost or damaged during shipping, please contact our customer service team immediately. We will do our best to assist you in resolving the issue and offer a refund or replacement item depending on the circumstances.

6. Wrong address: Please make sure you fill in the accurate shipping address when placing your order. We will not be held responsible if the package cannot be delivered due to an incorrect address provided by you. In this case, you may be required to pay additional shipping charges.

7. Signing Requirements: To ensure the safe delivery of your package, please make sure that someone is at the delivery address to sign for the package. If you are unable to sign for the package in person, you may contact the logistics company in advance to arrange for an appropriate method of signing for the package.

8. Transportation Restrictions: Since some items may be subject to transportation restrictions, we may not be able to ship specific items to certain areas. Please check the shipping information on the item details page carefully before placing your order.

These are our shipping policies, if you have any questions or special requests regarding shipping, please feel free to contact our customer service team.

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